RETURNING ONLINE ORDERS
Please return your unworn item(s), in a saleable condition within 30 days of purchase. Items packaged in a box, e.g. footwear, must be returned as they arrived, for protection. Returns for swimwear will only be accepted if the items are unworn and in their original condition. To return an item:
- In order to return an item please obtain confirmation by requesting a return via email.
- Include your order details and reason for return with the item(s).
- Place the item(s) you wish to return in suitable packaging along with your order details.
- Drop your parcel off at any AUS post office ensuring to get a receipt as proof of postage.
Please note: Online purchases can also be returned to our store.
EXCHANGING ONLINE ORDERS
We're sorry that your items weren't as expected. If you require a different size or style please place a new order and return your unsuitable item(s). To exchange an item:
- In order to exchange an item please obtain confirmation by requesting an exchange via email.
- Include your order details and reason for exchange with the item(s).
- Place the item(s) you wish to return in suitable packaging along with your order details. To swap sizes, please include a same-size pre-paid post bag (or equivalent) for us to send your replacement.
- Drop your parcel off at any AUS post office ensuring to get a receipt as proof of postage.
CANCELLING YOUR ORDER
As a consumer you have the right to cancel your order within 14 days of receipt of your parcel. To cancel, you must inform us of your decision to cancel via e-mail, or post to: 21-25 Morrison Street, Hobart, TAS 7000. If you have already received your order please return it following the above returns process.